Jan 20, 2021
When we ask customers, clients, members, students, or attendees for FEEDBACK, we must include both the HOW and the WHY in our instructions. The result is meaningful, specific, honest comments from your audience from which you can take proper action.
Forgot to include these two critical components? The result is vague, irrelevant feedback that is not representative of your audience. So simple to apply the HOW and the WHY – just give a listen!
Key Points:
Your Gift!
Visit http://MatthewChampagne.com/PodcastGift to download your free infographic of The 9 Principles of Customer Feedback. I’ll also email you an explainer video so you can quickly and effectively apply these principles to keep your clients, members, students, and customers forever.
Learn More:
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Simple steps to Keep Your (best) Clients Forever: 7-minute podcast here
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Dr. Champagne named "Technology Visionary" by SURVEY Magazine