Jun 23, 2021
An important concept most people don’t consider is WHEN to ask for feedback. It is typically asked at the END of an event - after the webinar or course or vacation, etc. This is known as the “autopsy approach”: waiting until the event is over to figure out what went wrong. But how does conducting this autopsy...
Jan 20, 2021
When we ask customers, clients, members, students, or attendees for FEEDBACK, we must include both the HOW and the WHY in our instructions. The result is meaningful, specific, honest comments from your audience from which you can take proper action.
Forgot to include these two critical components? The result is vague,...